WIS77 Privacy Policy – Malaysia Personal Data Protection

This Privacy Policy is issued by WIS77 ("we", "the platform", or "WIS77") and applies to all registered members, website visitors, and anyone who interacts with our platform via wis77.biz or the WIS77 mobile app.

As an online casino platform serving Malaysian users, WIS77 is fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA). This Act requires that individuals' personal data be collected, used, and protected in accordance with established principles, and WIS77 takes each of those principles seriously.

By registering an account with WIS77 or continuing to use our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should not use WIS77's services.

WIS77 only collects data that is genuinely necessary to operate the platform safely and efficiently. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data, unless required for identity verification processes mandated by law.

WIS77 collects your personal data through the following methods:

• Account Registration: When you register a WIS77 account, you voluntarily provide basic information such as your name, phone number, and email address.
• Platform Usage: While you use the platform — playing slots, betting on live matches, or playing baccarat or blackjack — our systems automatically log your gaming activity for security and service purposes.
• Financial Transactions: When you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks, or FPX, we receive transaction confirmation from the payment processor. We do not store bank account numbers or credit card details directly.
• Getting in Touch with Us: When you contact the WIS77 support team via live chat, email, or WhatsApp, the contents of that communication may be retained for service improvement purposes.
• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience and better understand how our platform is used. Full details are available in Section 9.
• Identity Verification (KYC): To comply with anti-fraud and anti-money laundering requirements, we may request a copy of your identification card or other supporting documents during the verification process.

WIS77 uses your personal data solely for legitimate and necessary purposes, as outlined below:

1. Account Management: To create, verify, and securely manage your WIS77 account.
2. Service Delivery: To give you access to all games and services available on the platform — from slots and baccarat to virtual sports and live matches.
3. Financial Processing: To accurately and securely process deposits, withdrawals, and other transactions via supported Malaysian payment methods.
4. Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, or any misuse of the platform.
5. Legal Compliance: To fulfil our obligations under Malaysian law, including PDPA 2010 and relevant anti-fraud legislation.
6. Customer Support: To help you resolve any issues or enquiries faster and more efficiently.
7. Platform Improvement: To understand how our platform is used and make improvements that deliver a better experience for all members.
8. Service Communications: To send important notifications regarding your account, changes to our terms, or security updates relevant to you.
9. Marketing (with consent): To send promotional information and bonus offers only where you have given explicit consent. You may unsubscribe at any time.

WIS77 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, we may share your data in the following limited circumstances:

• Payment Processors: Transaction details are shared with approved payment processors (such as DuitNow, FPX, and e-wallet processors) solely to complete financial transactions. These processors are held to strict security standards.
• Game Providers: Only the minimum game data required is shared with game software providers to ensure proper functionality. No full identity information is disclosed.
• Legal Requirements: We may be required to disclose data to Malaysian authorities if ordered by a court or where there is a binding legal obligation.
• Fraud Prevention: In cases suspected to involve fraud or unlawful activity, we may share relevant information with law enforcement authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of WIS77's assets, user data may be transferred to the new entity with appropriate notice given to members.

All third parties that receive data from WIS77 are required to comply with Malaysian privacy laws and are bound by strict confidentiality agreements.

Your data security is WIS77's top priority. We continually invest in robust security infrastructure to protect your data from unauthorised access, breaches, or misuse. The security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and WIS77's servers is encrypted using 256-bit SSL encryption — the same standard used by Malaysian banking institutions such as Maybank and CIMB.
• Strict Access Controls: Only authorised WIS77 staff with a legitimate business need are permitted to access member personal data. All access is logged and monitored.
• Secure Data Storage: Data is stored in data centres equipped with multi-layered physical and digital security controls.
• Regular Security Audits: WIS77 conducts regular penetration testing and security audits carried out by independent cybersecurity firms to identify and address vulnerabilities.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of account protection.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect unusual activity or unauthorised access attempts.

WIS77 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. Our data retention policy is as follows:

Once the retention period expires, data is securely deleted or anonymised so that it can no longer be attributed to any specific individual.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and WIS77's Privacy Policy, you have the following rights regarding your personal data:

1. Right to Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
2. Right to Rectification: If you find that the data we hold is inaccurate or outdated, you may request a correction and we will update it within 14 business days.
3. Right to Erasure: You may request the deletion of your personal data, subject to retention requirements under Malaysian law. Such requests will be processed within 30 days.
4. Right to Withdraw Consent: For data processed based on your consent (such as marketing emails), you may withdraw that consent at any time.
5. Right to Restriction: You may request that we restrict the processing of your data under certain circumstances, such as during a dispute regarding data accuracy.
6. Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights above, please contact our Data Protection Officer at privacy@wis77.biz. Please include your full name and account number to help expedite the process. We will verify your identity before processing any request.

WIS77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

WIS77 has a strict policy on protecting children's privacy. Our platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

Every WIS77 account registration requires age verification. We employ multiple mechanisms to prevent underage registration, including:

• Malaysian phone number verification (registered numbers are typically associated with adult individuals)
• A KYC process requiring a copy of the MyKad identity document (held only by individuals aged 12 and above, while bank accounts are typically held by individuals aged 18 and above)
• Cross-verification of information provided during registration

If we discover that we have inadvertently collected data from a minor, we will promptly delete that data and close the account in question. If you identify an underage account, please report it to us at support@wis77.biz immediately.

WIS77 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or business operations. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the WIS77 homepage
• Sending email notifications to all registered members
• In the event of significant changes, re-consent will be sought from members

We encourage you to review this Privacy Policy periodically. Continued use of the WIS77 platform after any changes take effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how WIS77 handles your personal data, please contact us through the following channels:

• Data Protection Officer (DPO): privacy@wis77.biz – for specific privacy and PDPA-related enquiries
• General Support: support@wis77.biz – for general platform-related enquiries
• Live Chat: Available 24/7 on the WIS77 platform in Bahasa Melayu

We will endeavour to respond to all privacy-related enquiries within 72 business hours. For requests involving data access, correction, or deletion, please include sufficient identity verification information so we can process your request securely.